What is this?
Coaching program for your IT team to articulate IT services in language which business understands, considers valuable and is willing to pay.
How will it work?
- Share your existing help desk tickets dump, or current IT offerings with me.
- I will analyze the information and have a discussion with you, to get more understanding of what is considered as an IT service by the business.
- Post which I will share personalized recommendations and templates to build an effective services catalogue.
What will you gain?
- Avoid conflict between business and IT by clearly articulating services provided by IT to company
- Ability to seek additional funding for business requested services not part of service catalogue